07 October, 2021

Under the negative impacts of the Covid-19 pandemic affecting the economy and the quality of life of residents, to help customers to resolve the difficulties as well as to follow the directions of the State Bank of Vietnam, VietCredit has proactively and drastically conducted multiple support solutions  for customers affected by the epidemic.

The complicated developments in the Covid-19 pandemic have strongly impacted the employment situation of people in 2021. According to General Statistics Office, the number of unemployed people of statutory working age in the second quarter of 2021 was nearly 1.2 million, an increase of 87.1 thousand compared to the previous quarter of 2021. Losing jobs, reducing working hours, etc. have caused a sharp decline in the income of many people, affecting not only daily living expenses but also the ability to pay financial loans.

Understanding the difficulties of customers and following the direction of the State Bank of Vietnam (SBV), VietCredit has proactively and quickly implemented the policy of restructuring the debt term; exempting or reducing interest and fees; maintaining the classified debt type to assist customers affected by the Covid-19 pandemic, according to Circular 14/2021/TT-NHNN issued by SBV.

Through this policy, customers will be able to remove difficulties in loan repayment with practical benefits, such as customers will not be charged overdue interest rates (according to debt type at the time of debt restructure), no penalty of late payment fee during the period of rescheduling the debt term. Besides, customers can actively choose to pay a part or a whole   loan to VietCredit to reduce their financial pressure within their affordable finances.

From the early days of implementing this policy, in addition to actively contacting many difficult customers belong to the conditions specified in the Circular, VietCredit has also opened many support channels for customers to contact, such as the channel via VietCredit’s consultants, the registration page on VietCredit’s website, or Customer Services hotline. Depending on the specific case of each customer, VietCredit will evaluate and offer the most appropriate support solution.

Ms. Duong lived in Go Vap, HCM city is a worker at a leather and shoe factory said that she had a loan of more than 10 million at VietCredit. In the context of complicated developments of the Covid-19 pandemic, the factory had to suspend production and laid-off workers, so she was unemployed and lost her income. So that, she felt pressured because she would not make payments for the loan on time. However, recently, Ms. Duong received a supported call from VietCredit to understand her situation and share difficulties. Thus, VietCredit supported her to exempt up to more than 5 million VND. It was happy news for her in this Covid-19 pandemic, and she felt pleasure as a customer of VietCredit.

The representative of VietCredit shared: “Our implementation of solutions for customers is an urgent and humane action, especially during the complicated development of the Covid-19 pandemic. These solutions also closely follow the direction of the State Bank of Vietnam for the entire banking and finance industry to have dedicated and timely support for customers through the difficult time.”

It is not only customers affected by the Covid-19 pandemic are supported, but so far VietCredit has also accompanied and implemented many different solutions for customers whenever they get difficulties during time of using company products and services. It is one of the outstanding and comprehensive policies of VietCredit since the early days of establishment, demonstrating the customer-oriented businesses strategy.

“In case of a customer suddenly falls into force majeure events, encounters an unexpected incident affecting work, income, etc., or any difficulties situation that affect the payment on time, please do not hesitate to contact us. We are always willing to share and have the most suitable support solution for our customers”, emphasized the representative of VietCredit.

The representative of company also advises customers to always calculate their income carefully when they need a consumer loan, only borrow when necessary and within their ability to pay so as not to create more pressure for yourself.